frequently asked Questions

What does A, B or C degrees mean?

  • New: Unused.
  • Grade A: Very good condition (used, minimal scratches possible).
  • Grade B: Good condition (used).
  • Grade C: Acceptable condition (used); No functional restrictions.

What happens if DHL loses my device?

DHL is liable in the event of loss and will refund the value of the device to your account if the investigation is unsuccessful

What happens with my data?

Your data is safe with us. We never pass on devices and data to third parties.

Which countries are delivered to?

We can deliver within Germany and Europe via DHL.

What delivery options are there?

The items are delivered via parcel delivery with our
Logistics partner DHL.

Express or standard shipping

How can I reach you?

  1. Email: You can send us an email. You can find the corresponding email address in the footer of our website under “Contact.”
  2. Live chat:
    Use our live chat to speak directly to our support team
    communicate. This allows for quick and immediate
  3. Telephone: You can contact us
    reach by phone. You can also find the telephone number in the
    Footer under “Contact.” Our support staff is at your service
    available by telephone.
  4. Contact form:
    Fill out the contact form on our website with your request
    out of. This is a convenient way to let us know your questions or concerns
    to communicate.

We strive to provide our customers with different
To provide communication channels so that you can respond to the for
you can reach in the most convenient way. Please select the method
that best suits your needs.